Entertaining and uplifting commercials influence viewers into believing companies are as friendly, caring and selfless as the ads portray them to be. While some of these qualities may be true to a point, the truth is that ads are not accurate. Even positive experiences with customer service are not fully representative of the way a business may act under every circumstance.
This reality is, unfortunately, very reflective of the way insurance companies operate. Of course, they care about client satisfaction to maintain business, but the most important entity they are looking out for is themselves. When claims come through, it is in their best interest not to pay all them or pay them fully.
They know the law better than you do
When you get into an accident, it is wise not to trust your insurer completely. Ask questions to understand your policy and the claims process, and never make or sign a statement without talking to a personal injury attorney first. Insurance providers count on you not knowing loopholes in the law and assuming that what they are offering or telling you is right, legal and fair. You may not be receiving the entire compensation you are eligible for.
They care about their bottom line
While the purpose of insurance is to offer you security, providers are first a business and second a service. They must watch out for their own bottom line or risk going bankrupt. They must ensure the retention of profits and shareholders, which means they will have strict regulations for handling claims to prevent losing money. They may use legal or even illegal tactics to deny or delay compensation.
However, neither is it in their best interest to deal with numerous lawsuits, so having an attorney helping you through the process from the beginning is the most effective way to get your insurer to cooperate.